📢 Important Note: Due to ongoing losses, Arlo Langheinrich has decided to clear out all its plates at a loss. The following return policy applies to all transactions during the clearance sale.
I. Return Period
Return Period: Within 30 days of receipt
Regardless of your reason for returning the item, we will process your request as long as you submit it within 30 days of receiving the package.
Note: Orders placed after the 30-day return period will not be accepted for return.
II. Return Conditions (Including Opened Plates)
✅ Opened Plates Can Be Returned
We understand that you may need to open the packaging to confirm the actual condition of the plate. Therefore, even if you have opened the original packaging, you can still return the item normally as long as the following conditions are met:
The plate itself is undamaged, without cracks, or obvious scratches;
The plate is unused (has not come into contact with food, has not been placed in a dishwasher, and has not been washed);
The plate has no man-made damage (such as dropping, scratching, etc.);
If the original packaging has been opened, please keep it as much as possible and send it back with the package.
In short: Opening for inspection is acceptable, but used items cannot be returned.
Returns are not accepted in the following situations:
The plate has been used (come into contact with food, has been washed, or has been placed in a dishwasher);
The plate has man-made damage (not caused by dropping, bumping, etc. during transportation);
The return request has exceeded the 30-day deadline.
III. Return Process
Step 1: Contact Customer Service
Send an email to the Return Policy
📢 Important Note: Due to continuous losses, Arlo Langheinrich has decided to clear out all plates currently for sale at a loss. The following return policy applies to all transactions during the clearance sale period.
I. Return Period
Return Period: Within 30 days of receipt
Regardless of the reason for your return, as long as you submit your request within 30 days of receiving the package, we will process it.
Note: Orders exceeding the 30-day return period will not be accepted for return.
II. Return Conditions (Including Returns After Opening)
✅ Opened Items Can Be Returned
We understand you may need to open the packaging to confirm the actual condition of the plate. Therefore, even if you have already opened the original packaging, you can still return it normally as long as the following conditions are met:
The plate itself is undamaged, without cracks, or obvious scratches;
The plate is unused (has not come into contact with food, has not been placed in a dishwasher, has not been washed);
The plate has no man-made damage (such as dropping, scratching, etc.);
If the original packaging has been opened, please try to keep it and return it with the package.
In short: Opening for inspection is allowed, but used items cannot be returned.
Returns are not accepted in the following situations:
The plate has been used (contacted with food, washed, or placed in a dishwasher);
The plate has been damaged by the user (not due to drops, bumps, etc., caused during shipping);
The return request has exceeded the 30-day return period.
III. Return Process
Step 1: Contact Customer Service
Send an email to arlo.langheinrich@sizzlepan.shop, providing the following information:
Order Number
Reason for Return (e.g., dislike of color, unsuitable size, quality issue, etc.)
Plate Condition Description (opened, used)
If there is any damage/defect, please attach photos.
Step 2: Obtain Return Authorization
Customer service will reply within 24 hours, providing:
Return Authorization Number (RMA)
Return Warehouse Address
Step 3: Ship the Goods
Pack the plates properly and ship them back to the designated address.
It is recommended to keep the tracking number for tracking the return shipment status.
Step 4: Inspection and Refund
We will inspect the returned goods upon receipt.
After successful inspection, a refund will be initiated within 3 business days.
IV. Return Address
Please obtain the latest return authorization and warehouse address through customer service email:
Arlo Langheinrich Return Processing Center
(Specific address will be provided by customer service via email)
⚠️ Important Note: Please do not return the goods directly without authorization, otherwise your return may be rejected.
Contact for return address:
Email: arlo.langheinrich@sizzlepan.shop
Suggested email subject format: 【Return Request】Order Number + Your Name
V. Return Shipping Cost Responsibility Rules
Reason for Return | Shipping Cost Responsibility | Remarks
Non-quality issues (dislike, incorrect size, color difference, dissatisfaction after opening, etc.) | You bear the cost | We recommend choosing economy logistics
Quality issues (damage, defects, cracks, etc.) | We bear the cost | Please pay in advance, and the refund will be issued upon presentation of the invoice
Wrong item sent (received style/quantity does not match the order) | We bear the cost | Please pay in advance, and the refund will be issued upon presentation of the invoice
How to handle our return shipping cost reimbursement:
You pay the return shipping cost in advance;
Send the shipping invoice or payment screenshot to customer service via email;
The refund will be issued along with the product price to your original payment account.
VI. Refund Arrival Time
Refund Arrival Time: 3 days
After receiving and inspecting the returned goods, we will initiate the refund process within 3 business days;
The refund will be returned to your original payment account;
The actual arrival time depends on the processing speed of your issuing bank or payment platform, usually within 3 days;
The original shipping fee (if any) is not included in the refund amount, unless the return is due to our responsibility (quality issues/wrong item shipped).
VII. List of Non-Returnable Items
To avoid unnecessary misunderstandings, returns are not accepted in the following situations:
Situation Returnable?
More than 30 days after return period ❌ Non-returnable
Used plate (contacted food or washed) ❌ Non-returnable
Damage caused by human error (dropping, scratching, etc.) ❌ Non-returnable
Without original packaging and already opened (cannot be safely returned) ❌ Non-returnable
Unauthorized return ❌ Non-returnable
Special batches of clearance items clearly marked “No Returns or Exchanges” (if any) ❌ Non-returnable
IX. Contact Information
For any return-related questions, please contact us through the following methods:
Phone: 8282465266
Email: arlo.langheinrich@sizzlepan.shop
Please provide the following when contacting us:
Order Number
Reason for Return
Related Photos (if damaged or defective)
Thank you again for your support and understanding of Arlo Langheinrich. Please provide the following information:
Order Number
Reason for Return (e.g., dislike of color, unsuitable size, quality issue, etc.)
Plate Condition Description (opened, used)
If there is any damage/defect, please attach photos.
Step 2: Obtain Return Authorization
Customer service will reply within 24 hours, providing:
Return Authorization Number (RMA)
Step 3: Ship the Goods
Pack the plates properly and ship them back to the designated address.
It is recommended to keep the tracking number for tracking the return shipment.
Step 4: Inspection and Refund
We will inspect the returned goods upon receipt.
After successful inspection, a refund will be initiated within 3 business days.
IV. Return Address
Address: 57 Jonestown Road, Woodfin, NC, 28804
⚠️ Important Note: Do not ship the goods back without obtaining return authorization, otherwise it may result in the goods being rejected.
VI. Refund Arrival Time
Refund Arrival Time: 3 days
After receiving and inspecting the returned goods, we will initiate the refund process within 3 business days;
The refund will be returned to your original payment account;
The actual arrival time depends on the processing speed of your issuing bank or payment platform, usually within 3 days;
The original shipping fee (if any) is not included in the refund amount, unless the return is due to our responsibility (quality issues/wrong item shipped).
VII. List of Non-Returnable Items
To avoid unnecessary misunderstandings, returns are not accepted in the following situations:
Situation Returnable?
More than 30 days after return period ❌ Non-returnable
Used plates (contacted food or washed) ❌ Non-returnable
Damaged by human error (dropped, scratched, etc.) ❌ Non-returnable
Without original packaging and opened (cannot be safely returned) ❌ Non-returnable
Returned without authorization ❌ Non-returnable
Special batches of clearance items clearly marked “No Returns or Exchanges” (if any) ❌ Non-returnable
IX. Contact Information
For any return-related questions, please contact us through the following methods:
Tel: 8282465266
Email: arlo.langheinrich@sizzlepan.shop