Important Notice: Due to ongoing losses, Arlo Langheinrich has decided to liquidate all its plates at a loss. This Privacy Policy remains in effect during the liquidation period until operations cease completely and data is legally processed.
Welcome to Arlo Langheinrich (hereinafter referred to as “we” or “the brand”). We are a plate sales company. Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase plates, or contact us.
- What Information We Collect
When you place an order for plates, register as a member (if applicable), subscribe to notifications, or contact customer service, we may collect the following information:
Name, shipping address, email address, phone number;
Order details (plate model, quantity, payment information snippets; complete payment information is processed by a third-party payment platform);
Records of communication with customer service (including after-sales inquiries due to the loss-making liquidation);
Automatically collected technical information, such as IP address, browser type, access time, etc. (via cookies, which you can disable in your browser settings).
- How We Use Your Information
To process your plate orders and clearance sales;
To send order confirmations, shipping notices, and possible clearance status updates;
To answer your customer service questions (such as inquiries about inventory, after-sales service, etc.);
To improve our services and fulfill our legal obligations.
- Information Sharing and Disclosure
We will not sell your personal information. It will only be shared in the following situations:
Sharing your delivery address with logistics companies for plate delivery;
Sharing your email address with email service providers to send necessary notifications;
Disclosure to relevant authorities as required by law or to protect our rights.
Because the brand is in a clearance sale phase, we are not involved in normal marketing collaborations or data transfers. If the brand eventually ceases operations, we will delete or anonymize all retained data in accordance with the law.
- Data Security and Retention
We take reasonable technical and administrative measures to protect your information. Order data during the clearance sale will be retained for the period required by law (such as tax records which may be retained for several years), and customer service communication records will be deleted within 6 months after the clearance sale ends.
- Your Rights
Under applicable law, you have the right to access, correct, or request the deletion of your personal information, and you also have the right to withdraw your consent (without affecting the legality of previous processing). To exercise your rights, please contact us using the contact information below.
- Policy Changes
If there are any significant changes to this privacy policy, we will announce them on the website. The last update date of this policy is shown above.